Step-by-step guides for everything in the app — NSOOM TAXI rides, rentals, drivers, payments and more.
How to book an NSOOM TAXI
Order an NSOOM TAXI to your door, watch it approach on the live map, and pay when the ride ends.
Pay-as-you-go rides (unknown destination)
Hop in without a fixed destination — the fare is metered from the distance actually driven.
Taxi fares, tolls & payment methods
How fares are calculated, which payment methods exist, and when charges actually happen.
Cancelling a taxi ride & cancellation fees
Cancel from your ride screen — free within the short grace window, a small fee after that.
How to rent a van or cargo vehicle
Browse vans, compare prices and owners, and book for days or hours.
Hourly rentals & money-saving bundles
Owners can offer discounted hour bundles — e.g. 5 hours for the price of 4.
How to hire a professional driver
Hire experienced drivers by the day or hour — with or without a vehicle.
Making an offer — negotiating the price
Propose your own price and dates; the owner accepts, declines, or counters.
Booking without an account (guest mode)
Browse and book without signing up — a follow code keeps you connected to your booking.
In-app payment vs paying the owner directly
Two ways to pay rentals — card through the app, or directly to the owner.
End-of-service extra charges & your approval
Owners can add extras like fuel or late hours at return — you approve the final bill first.
Tracking your rental & confirming return
See the vehicle live on the map during an active rental and close it out properly.
Listing your vehicle for rent
Publish a vehicle with photos, prices, bundles and your payment preferences.
Offering your driver services
Publish a professional driver profile customers can hire by day or hour.
Managing bookings as an owner
Accept or decline requests, run the rental from pickup to return, add final charges.
Your earnings & payouts
Follow in-app payments, commission and when funds are released to you.
Becoming a taxi driver
Apply with your documents, get verified for your country, then go online and earn.
Lost & Found
Left something behind in a taxi or rental? Report it and arrange a handover.
Messaging, chat & notifications
Talk to owners, drivers and passengers — and never miss an update.
Finding & understanding receipts
Every ride and rental gives you a full receipt — with the provider's company details.
Ratings & reviews
Rate your driver, and review the vehicles and drivers you hired.
Account, safety & getting help
Settings, reporting users, and where policies live.
